Support & Maintenance Retainer

Software that is in daily use needs someone who keeps it current. This retainer covers routine maintenance and a predictable pool of development hours, so small changes do not have to be quoted, scheduled and invoiced one at a time.

What is included

• Up to 8 hours of development and maintenance work per month
• Dependency and security updates, applied and tested before release
• Uptime and application error monitoring, configured and watched
• Backup verification — restores are actually tested, not assumed
• First response within one working day on working days
• A short written report at the end of each month

Who it suits

Teams running a live application without an in-house developer.

Purchased one month at a time. There is no automatic renewal and no minimum term — buy the next month when you need it. Unused hours do not carry over.